- Country: Spain
- Summary: 24H Telephone Assistance Service Contract (Call Center)
- EST Ref No: 121775038
- Deadline: 15 Jul 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 51377.04
- Notice Type: Tender
- Document Ref. No.: LIC202402
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- Description:
- Description of the provision: Telephone assistance service 24h (Contact Center): Management of technical incidents. Connection and interaction with customer relationship management platform (CRM). Connection and interaction with platform for supervision, control and data acquisition (SCADA). Connection and Meypar platform interaction for ticket management and access control. Preparation of reports on the quality of service, call traffic and others. Performance indicators. Recording of calls and transfer of these to SUMEM S.L. Conduct satisfaction surveys. The contracting company will have to carry out the services described in the previous list for 24 hours, 365 days a year.
- Documents:
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CLICK HERE TO LOGIN24H Telephone Assistance Service Contract (Call Center) - Spain Tender
The URBANS SERVES OF THE MASNOU, MUNICIPAL COMPANY, SL, a Government sector organization in Spain, has announced a new tender for 24H Telephone Assistance Service Contract (Call Center). This tender is published on SpainTenders under EST Ref No: 121775038 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-15.
The estimated tender value is EUR 51377.04, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
