Citizen Service Center (Contact Center) Service Tender

• Country: Spain
• Summary: Citizen Service Center (Contact Center) Service in Multi-Channel Mode for the Chiclana De La Frontera City Council and its Municipal Companies: Emsisa Empresa Municipal Sa and Chiclana...
• EST Ref No: 132343114
• Deadline: 19 Jan 2026
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: EUR 1003018.19
• Notice Type: Tender
• Document Ref. No.: 846214-2025
• Purchaser's Detail:
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• Description:
• Citizen Service Center (Contact Center) service in multi-channel mode for the Chiclana de la Frontera City Council and its municipal companies: EMSISA Empresa Municipal SA and Chiclana... The object of the contract is the joint provision of the citizen service center (contact center) service in multi-channel mode, for the Chiclana de la Frontera City Council and its municipal companies, EMSISA Empresa Municipal SA. and CHICLANA NATURAL S.A, not forming part of it in any way. case, the face-to-face attention provided by the municipal staff and the staff of municipal companies and without exceeding municipal regulations and powers. The service will be provided subject to the Economic-administrative Conditions Document and to the Technical Prescription Document signed on December 16, 2025 by the Head of the Registration and Information Bureau. The provision of this service will include attention through the different municipal communication channels (telephone, email, wasap, web, social networks and others), including the human, material and technical support resources of the company that is awarded, with the exception of the in-person attention provided by the city council and its municipal companies. This management model entails the use of information and communication technologies (ICTs), the use of common functionalities and applications of municipal services, as well as active participation of the population, including within the not only to the citizens of the municipality but also to companies, residents of other cities, visitors, etc. Customer Service Center Service...
• Documents:

 Tender Notice