- Country: Spain
- Summary: Hiring of the Customer Service and the Office of the Official Credit Institute
- EST Ref No: 118803018
- Deadline: 22 Jun 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 296978-2025
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- Description:
- Telephone service through a number 900 ownership of the ICO:
Information on the ICO products and/or the activity of the ICO will be provided.About ICO products.with the application.
online service to the issues raised through the chat, of the click to call application and, at the time when I request it, consultations that could be received through other channels.Customer service: The winner must develop and integrate AI tools, both for calls and written consultations, which improve efficiency, scalability and quality of the service provided. These solutions will include virtual assistants based on technologiesof natural language processing, which understand the intention of the user and be able to respond to the information requirements, in colloquial language, identify the intention of the consultations, solve frequent doubts, and refer to a human operator when necessary.h... - Documents:
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CLICK HERE TO LOGINHiring of the Customer Service and the Office of the Official Credit Institute - Spain Tender
The CONTRACTING COMMITTEE OF THE OFFICIAL CREDIT INSTITUTE (ICO), a Government sector organization in Spain, has announced a new tender for Hiring of the Customer Service and the Office of the Official Credit Institute. This tender is published on SpainTenders under EST Ref No: 118803018 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-22.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
