Multichannel Citizen Service Service of the Spanish Data Tender

Notice for Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di... in Spain. The reference ID of the tender is 139313645 and it is closing on 25 May 2026.

Tender Details

Country: Spain
Summary: Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di...
EST Ref No: 139313645
Deadline: 25 May 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 1320371.68
Notice Type: Tender
Document Ref. No.: 246513-2026
Purchaser's Detail:
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Description:
Multichannel citizen service service of the Spanish Data Protection Agency. Contract reserved for special employment centers of social initiative in accordance with the provisions of the di... The purpose of this contract is the provision of a multi-channel service for queries that citizens make to the Spanish Data Protection Agency (AEPD), through two means of communication: a telephone channel and a channel using robotization and automation technologies. processes, both channels answering frequently asked questions using predetermined answers (case of the ChatBot) or extracts from the contents of the web (telephone channel). Multichannel citizen attention service of the Spanish Agency for the Protection of Data. Contract reserved for special employment centers of social initiative in accordance with the provisions of the fourth additional provision of Law 9/2017, of November 8, on Public Sector Contracts. Doc Title: Multichannel customer service citizen of the Spanish Data Protection Agency. Contract reserved for special employment centers of social initiative in accordance with the provisions of the fourth additional provision of Law 9/2017, of November 8, on Sector Contracts Público. Contract Type: services
Documents:

Tender Notice

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Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di... - Spain Tender

The SPANISH DATA PROTECTION AGENCY, a Government sector organization in Spain, has announced a new tender for Multichannel Citizen Service Service of the Spanish Data Protection Agency. Contract Reserved for Special Employment Centers of Social Initiative in Accordance with the Provisions of the Di.... This tender is published on SpainTenders under EST Ref No: 139313645 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-05-25.

The estimated tender value is EUR 1320371.68, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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