Tender Details

Country: Spain
Summary: Supply of Use of the Call Center Software, Including: ● Licenses ● Hosting ● Integration with Crm Maintenance, Update and Technical Administration of the Call Center Software, Including: ●...
EST Ref No: 83834711
Deadline: 03 Jul 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: EUR 1758684.00
Notice Type: Tender
Document Ref. No.: HSE00007/2023
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
description: Supply of Use of the Call Center Software, Including: ● Licenses ● Hosting ● Integration with Crm Maintenance, Update and Technical Administration of the Call Center Software, Including: ● Attention and Technical Support (Questions and Incidents) to the Software Agents Call Center. ● Update And Supply Of The New Versions. Communications Use Service (Telephony). ● The Telephone Communications Use Service Will Be Based On IP Voice Connectivity. Execution Of The Transition Of The Service, Which Will Involve: ● The Installation, Adaptation And CommissioningFrom the Call Center Program to The Needs of the UOC. ● Installation of Necessary Symmetrical Adsl Lines, In Order to Ensure Correct Communication Between the UOC Installations and those of the Service Awardee. ● Providing training to agents on the use of the Call Center Program.The needs to be met are described in detail in the supporting report, in the supporting report and in the technical specifications. Additionally, the file has justified the insufficiency of own means for the satisfactory realization of the object of the contract
Date ofClosing date: 2023-07-03
Bidding base budget: Euros
Type of Contract: Services
CPV Code: 48000000 Software packages and information systems., 64210000 Telephone and data transmission services.
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Supply of Use of the Call Center Software, Including: ● Licenses ● Hosting ● Integration with Crm Maintenance, Update and Technical Administration of the Call Center Software, Including: ●... - Spain Tender

The FOUNDATION FOR THE OPEN UNIVERSITY OF CATALONIA, a Government sector organization in Spain, has announced a new tender for Supply of Use of the Call Center Software, Including: ● Licenses ● Hosting ● Integration with Crm Maintenance, Update and Technical Administration of the Call Center Software, Including: ●.... This tender is published on SpainTenders under EST Ref No: 83834711 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-07-03.

The estimated tender value is EUR 1758684.00, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.