- Country: Spain
- Summary: The Purpose of the Contract the Provision of the Necessary Services to Carry out the Migration of the Bmc Remedy Itsm on Premise of the Accyl to the New Bmc Helix System in the Cloud, and the Posterium ...
- EST Ref No: 118805678
- Deadline: 09 Jun 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: EUR 1156250
- Notice Type: Tender
- Document Ref. No.: 297178-2025
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- Description:
- The purpose of the contract The provision of the necessary services to carry out the migration of the BMC Remedy ITSM on the ACCyL to the new BMC Helix system in the cloud, and the POSTERY ...
The General Directorate of Telecommunications and Digital Administration, through the service ofCorporate computer science provides ICT services to the organisms and agencies of the administration of the community of Castilla y Leon (hereinafter ACCyL).
For more than 25 years (June 1.999) the current area of assistance to users (hereoffered by the different versions of the BMC manufacturer's remedy product for the provision of the Incident and ICT requests service. In December 2019, the implementation of the solution called Asista (File A2016/2510, New TIC Services Management) ended, ICT Services Management),which corresponded to the latest personalized version of the BMC Remedy engine and the products of the ITSM suite of the BMC manufacturer, DWP, smartit and smartreporting among others.Service requests in 2018 to more 250,000 in 2023, in correspondence with the more than 1,200 applications served by the different channels such as telephone, web and third -party applications. About Asista work at different levels of remote or face -to -face resolution more than 600Technicians.We keep ... - Documents:
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CLICK HERE TO LOGINThe Purpose of the Contract the Provision of the Necessary Services to Carry out the Migration of the Bmc Remedy Itsm on Premise of the Accyl to the New Bmc Helix System in the Cloud, and the Posterium ... - Spain Tender
The MOBILITY AND DIGITAL TRANSFORMATION MINISTRY, a Government sector organization in Spain, has announced a new tender for The Purpose of the Contract the Provision of the Necessary Services to Carry out the Migration of the Bmc Remedy Itsm on Premise of the Accyl to the New Bmc Helix System in the Cloud, and the Posterium .... This tender is published on SpainTenders under EST Ref No: 118805678 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-09.
The estimated tender value is EUR 1156250, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
